Account and data deletion
Delete from the game
Open Settings → Account → Delete my account and data, read the scope and confirm. Internet is required. Once the server accepts the request, new uploads for that account are blocked and deletion begins. The app checks progress and does not claim completion before confirmation. An accepted request cannot be withdrawn. This action is included in the new Android test version; older versions can use the web request channel below.
Request without the app
Email mscogamesinfo@gmail.com with “Harfix — account/data deletion”. Include your nickname and profile code if available; these are not sufficient proof of ownership. We must verify ownership securely. Do not email Google passwords, payment details or identity documents. Reinstalling the app is not a prerequisite for a web request. You may also request deletion of a particular data type.
Scope and limited retention
Deletion covers the game account, profile, coins/inventory, cloud progress, friend/block relations, associated personal usage/support records and submitted puzzles. Personal links in other players’ histories are removed or anonymised; aggregates no longer linked to your identity may remain. Limited technical block and receipt records prevent old sessions reviving a deleted account. Provider backups follow their own cycles; necessary legal/security retention will be explained.
Completion
Automatic processing depends on connectivity and record volume; failed work is retried and status is shown. Web requests are handled within a reasonable period after ownership verification, with explanations for delays or retention exceptions. Completed deletion cannot be reversed. Your Google/Play Games account is not deleted; only the Harfix account/data is affected. Uninstalling alone does not delete the server account.
While a deletion request is pending
If the server cannot be reached, the app does not claim that deletion is complete or confirmed in progress; it checks the status again. You can close the game or explicitly continue with a separate guest account. This does not cancel the deletion request. Until the result is confirmed, the previous account’s local save remains in a protected local archive and its synchronization is stopped. After confirmation, the old archive is removed while the new guest account and its progress are preserved.